
Dubba FAQ
How does Dubba work?
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It’s simple! Once you enter your delivery location, you will see the nearest Dubba pickup points to you
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After selecting one, you will be able to see when the next Dubba delivery is scheduled and which restaurant(s) are participating
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Make your selections and submit your individual order through the Dubba website
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We’ll handle the rest! All that’s left to do is to collect your food at the designated time as per the pickup instructions for your location
How do I sign up?
How can I make payments?
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We are currently accepting credit card, Venmo, PayPal, and Apple Pay through our payment processing partner, Stripe
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If you load larger sums of money to your Dubba wallet, you can receive discounts of up to 5%
How do I communicate with my delivery partner?
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Because of the large order volume and the number of order recipients, communicating with your delivery partner can be tricky for everyone involved
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Instead, you’ll be able to see your delivery status on the website, as well as detailed instructions on how to find your food once it is dropped off
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Don't worry! Your delivery partner will notify you through the app if there are any issues, or even if they are just running a few minutes late
What if I can’t find my food?
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Check the website for any changes - your delivery partner will send out a message in case there is a change to the usual pickup routine
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If you’re running late, check the site again to see the specific instructions for late pickups from your location
What if there’s an issue with my order?
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We will work with the restaurant to find out what went wrong, and refund you for the missing items with a discount code for your next order
How do I request a new location on Dubba?
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Whether you want more frequent delivery to your usual pickup spot, a new location to be added to Dubba, or a one-time delivery of a large order for a new location, we’ve got you covered!
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Use this form to request a Dubba delivery, and we’ll jump right on it!